Maqbool Basha Commu Syed

IIT, PMP, PRINCE2, ITIL

Global IT Leadership | Account & Delivery Management Expert | Strategic Planning &

Execution | Client Relationship Management | US B1/B2 Visa ready

Summary:

Innovative and results-driven IT Leader with extensive experience in managing complex

client accounts and delivering strategic business solutions. Excel at building and nurturing

long-term client relationships, driving account growth, and leading high-performing teams to

achieve business objectives. Adept at financial management, risk mitigation, and ensuring

quality and compliance in service delivery. Proficient in both Waterfall and Agile

methodologies and passionate about leveraging technology to streamline operations.

Top Skills:

- Strategic Account Management

- Client Relationship Building

- Financial Planning & Analysis

- Risk Management & Quality Assurance

- Project & Program Management

- IT Strategy & Digital Transformation

- Team Leadership & Development

Education:

Indian Institute of Technology, Kharagpur

- Master of Technology in Microwaves and Optical Communication Engineering

Sri Venkateswara University College of Engineering

- Bachelor of Technology

Languages:

- English (Native or Bilingual)

- Telugu (Native or Bilingual)

- Hindi (Native or Bilingual)

Certifications:

- Certified Program Manager

- PRINCE2 Practitioner

- ITIL Foundation

- PMP

Honors-Awards:

- Key Contributor in PMP/CAPM Workshops during 2009-2010

- Star Faculty for contributions to PMBOK workshops during 2010-2011

- Recognized for excellence in client engagement and strategic account growth

Professional Experience:

Paper Sign Software Pvt Ltd — Co-Founder and Director

Hyderabad (January 2023 – September 2023)

- Pioneering value-driven digital products with a focus on client impact and environmental

sustainability.

- Instrumental in the successful launch and client integration of an innovative eSignature

application.

- Catalyst in digital transformation efforts for clients, optimizing operations within stringent

budgets.

Tech Mahindra — Consultant Project Manager (US Healthcare)

Hyderabad (December 2021 - December 2022)

- Managed key client relationships, overseeing healthcare projects to ensure high client

satisfaction and adherence to service quality standards.

- Led a team of Project Managers, fostering a culture of continuous improvement and

delivering on strategic account objectives.

- Implemented robust financial management practices to monitor and report on project

budgets, increasing transparency and trust with clients.

Criticalys Info Management Systems Pvt Ltd — Senior Consultant Program

Head

India (2020 - December 2021)

- Drove the development and market introduction of innovative products, aligning with

strategic account growth plans and generating new business opportunities.

- Designed and delivered comprehensive educational programs in PMP and DevOps,

reinforcing client engagement and account enrichment strategies.

- Provided strategic advisory services to a UAE-based healthcare company, leveraging

expertise in global client relationship management and technological innovation.

Primary Health Care Corporation — Consulting Project Manager

Doha, Qatar (2018 - 2020)

- Orchestrated the strategic transition of national healthcare projects, enhancing operational

efficiencies and client service delivery models.

- Proactively managed client expectations and delivered healthcare initiatives, contributing

to the organization's strategic planning and account development.

- Played a pivotal role in quality assurance and risk management processes, ensuring project

deliverables met or exceeded client expectations.

MosChip — Senior Manager

Hyderabad Area, India (March 2017 - November 2018)

- Led the Smart LED Street Lights initiative, engaging with multiple state government clients,

thereby honing my client relationship and account management skills.

- Developed a mobile application that improved operational efficiencies, a testament to my

strategic planning and execution abilities.

- Managed complex stakeholder relationships, ensuring compliance with contracts and

facilitating successful project delivery within budget.

Criticalys Info Management Systems Pvt Ltd — Director & Program Head

Hyderabad (December 2013 - January 2017)

- Innovated and led the strategy for the development of Android applications, driving

technological solutions that aligned with client needs and account growth strategies.

- Recognized for pioneering an interoperable Smart Messaging Framework, demonstrating a

commitment to client-centric product innovation and strategic account leadership.

- Provided strategic advisory for healthcare technology solutions, strengthening client

relationships and reinforcing the company's reputation for delivering bespoke technological

advancements.

KJ&GM Techno Solutions Pvt. Ltd. — Director and Program Head

Hyderabad, Telangana, India (July 2010 - November 2013)

- Developed a novel SMS framework, showcasing strategic vision and leadership, while

pioneering sales and delivery models to major telecommunications service providers.

- Played a crucial role in account management, ensuring the delivery of innovative solutions that

fostered long-term business relationships and account growth.

Tech Mahindra — AVP - 108/104 Emergency and Health Management

Hyderabad (September 2008 - July 2010)

- Spearheaded India's 108 emergency service project, directly contributing to national

welfare through strategic planning and exemplary client service delivery.

- Led Six Sigma initiatives that enhanced operational efficiency and client satisfaction,

aligning with strategic account objectives and demonstrating a commitment to quality

assurance.

- Engaged in advanced technology groups to keep pace with emerging trends, ensuring the

delivery of cutting-edge solutions to clients.

Microsoft — Engagement Manager

Bangalore (2008)

- Managed a portfolio of consulting services, driving strategic engagements across South

India and fostering strong client relationships to ensure high levels of satisfaction.

- Led a team of architects in the implementation of Microsoft products, reinforcing my role

as a leader in strategic planning and client-focused delivery.

Cognizant Technology Solutions — Senior Manager - Information Media and

Entertainment (IME)

Hyderabad (2006 - 2008)

- Delivered software applications and infrastructure support that exceeded client

expectations, demonstrating a keen understanding of client needs and strategic account

management.

- Managed a diverse portfolio, achieving annual revenue targets and fostering client

engagement through strategic account planning and execution.

Panasonic Automotive Systems — Information Security Leader

United States (2005 - 2006)

- Led the information security initiatives, ensuring compliance and risk management

standards were met, which were pivotal in maintaining client trust and relationship integrity.

GRMI, Yash Technologies — Director, Business & Relationship Management

United States (2003 - 2005)

- Managed key accounts such as Verizon and Cox Communications, highlighting my ability to

nurture client relationships and drive strategic growth within the accounts.

SATYAM COMPUTER SERVICES, LTD — Account/Delivery Manager for GE

Power Systems

United States (1999 - 2003)

- Led a diverse range of projects, showcasing strategic account management and

commitment to client relationship excellence.

- Expanded the GE account through strategic RFP processes, pre-sales leadership, and

delivery excellence, underlining my expertise in account growth and strategic planning.

National Institute of Technology Warangal — Faculty Lecturer

Warangal, Telangana, India (May 1992 - December 1999)

- Fostered a learning environment that emphasized technical excellence and innovation,

contributing to the development of future industry leaders and professionals.